The Management Layer on Top of Uber Direct
You set up Uber Direct to get your own drivers on demand. Getcho is what runs it for you — briefing drivers on your store, monitoring every delivery, branding the tracking, and stepping in the moment something stalls.
“Getcho has solved not only the reliability, but also the visibility into costs, and most importantly a trusted customer experience.”
Richard HurleyCEO · Highline Commerce
Proven Results
Fewer failed deliveries. Same carriers.
Our models audit every delivery as it happens and our team runs down what looks wrong — with the carrier, while the package is still moving. You don't change carriers. You get more out of the ones you already have.
Operational Impact
Caught every time. Fixed most times. Paid the rest.
- Every delivery, audited
- 0%
- Caught and fixed in flight
- 0 in 3
- Claims we file and win
- 0%
We catch all of them. Every pickup and drop is scored against the order, the address and the notes — nothing is sampled and nothing is skipped.
Most problems get solved while the package is still moving — the driver redirected, the wrong door corrected, the stall called in. Your customer never finds out there was one.
When a delivery cannot be saved, we file the claim with the evidence already attached and manage it to payout. Every carrier in one queue, filed before your customer complains.
Uber Direct Delivery Manager
Getcho manages your Uber Direct deliveries so you don't have to
Uber Direct gives you access to drivers. It doesn't give you a dispatcher. Getcho, a delivery orchestration platform, sits on top of Uber Direct and handles the part Uber leaves to you — making sure the driver knows your pickup process, watching the delivery in real time, keeping your customer updated under your brand, and recovering the order if the driver no-shows.
You keep Uber Direct's network and pricing. You just stop babysitting it — and you get a safety net underneath, because Getcho can route any order to another fleet when Uber Direct isn't the best option.
The Problem with Raw Uber Direct
A driver shows up. Nobody told them how your store works.
Uber Direct drivers handle hundreds of stops a day across every kind of business. They don't know your loading dock, your gate code, or that pickup is around back. When a driver is late, parked, or heading the wrong way, you find out from an angry customer — not before.
And the tracking your customer sees is a generic Uber page, not yours. The network is great; the coordination is left entirely on you.
What Getcho Adds on Top
Everything Uber Direct Doesn't Do
Keep the Uber Direct network. Add the management layer that briefs drivers, watches every delivery, brands the experience, and fixes problems before you hear about them.
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AI Voice Agents Brief Every Driver
- Getcho calls the Uber Direct driver with your pickup instructions, gate codes, and parking notes — in their preferred language — before they ever arrive. No more drivers wandering the wrong entrance.
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Watchdog Monitors Every Delivery
- Stalls, route deviations, and slipping ETAs get flagged in real time — so issues get caught before your customer notices. You only hear about it when a human is actually needed.
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Branded Tracking, Not Uber's
- Your logo, your colors, and your name on the tracking page and every SMS and email — not a generic courier page. Your customer never sees Uber.
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Automatic Recovery
- If a driver no-shows or stops moving, Getcho re-dispatches without you lifting a finger — to another Uber Direct driver or another fleet entirely, whichever gets your order delivered.
One Default, Many Fleets
Use Uber Direct when it's best. Switch automatically when it isn't.
You chose Uber Direct — but you shouldn't be stuck with it on the order where it's expensive, slow, or has no driver available. Getcho quotes Uber Direct alongside other fleets and routes each order to the best fit, automatically.
Uber Direct stays your default. You just get a safety net underneath it — so an order never fails because one fleet came up short.
Uber Direct Delivery Manager FAQ
Common questions about managing Uber Direct with Getcho
Can't find what you're looking for? Reach out to us.
- Do I need my own Uber Direct account to use Getcho?
- Either way works. You can connect your own Uber Direct account, or simply dispatch through Getcho — Uber Direct is one of the fleets in our network. Most businesses start by dispatching through Getcho and never have to manage a separate Uber relationship.
- What does Getcho actually add on top of Uber Direct?
- Uber Direct gives you a driver. Getcho gives you the management around that driver — AI voice agents that call the driver with your pickup instructions and gate codes before they arrive, real-time monitoring that flags stalls and ETA slips before your customer notices, branded tracking pages and notifications under your name, and automatic recovery if a driver no-shows. You keep Uber Direct's network; you stop babysitting it.
- Does Getcho still work if Uber has no driver available?
- Yes — that is the whole point. If Uber Direct is expensive, slow, or has no driver available for a given order, Getcho automatically routes that order to another fleet in the network. Uber Direct stays your default, with a safety net underneath it.
- Will my customers know the delivery is on Uber?
- No. Tracking pages, SMS, and email notifications are fully branded to your business — your logo, your colors, your name. The underlying fleet is invisible to your customer.
- How does Getcho handle a driver who is late or going the wrong way?
- Getcho's Watchdog agent monitors every active delivery in real time. If a driver stalls, deviates from the route, or starts slipping past the ETA, the system flags it immediately — AI voice agents reach out to the driver directly, and if needed Getcho re-dispatches to a backup fleet. Your team only hears about it when a human is actually needed.
- How fast can I get set up?
- If you are on Shopify, you can be live in minutes from the App Store. Custom integrations are typically live within a day. Book a demo and our team will walk you through it.
Explore More
Related features and fleets
Fleet
DoorDash Drive Delivery Manager
The same management layer on top of your DoorDash Drive deliveries.
Feature
AI Voice Agents
Automated driver briefings — gate codes and pickup notes in any language.
Feature
Recovery Workflows
Auto-reassign to a backup fleet on a no-show or SLA breach.
Feature
Branded Tracking
Your brand on every tracking page and delivery notification.
Overview
How Getcho Works
From your store to the customer's door — dispatched, monitored, verified.
Network
Fleet Partners
A fleet for every order — mopeds to box trucks, across all 50 states.
What business customers are saying
And their customers.
Join the best businesses in the world and start using Getcho to orchestrate all your local deliveries.
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