Delivery Forensics

Real delivery failures, reconstructed step by step

Case files from real deliveries gone wrong: the evidence, the root cause, and the workflow that prevents a repeat. From the team at Getcho.

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Your Customer Says "Never Received." Tracking Says Delivered.

For brand CX and 3PL ops teams. A customer reported an $800 order never received, 75 hours after it was delivered, signed for, and photographed. The building's own log showed a friend collected it five minutes after dropoff. What to check — and in what order — when tracking says delivered and the customer says no.

Read the note 7 min