Recovery Workflows: When Delivery Goes Sideways, Getcho Handles It

Watchdog catches the problem. Recovery Workflows fixes it. Automated remediation for no-shows, SLA breaches, route deviations, and missed windows — without your ops team having to glue the pieces together.

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Proven Results

Fewer failed deliveries. More happy customers.

Our AI agents monitor every delivery in real-time, catching problems before they reach your customers. The result: fewer complaints, fewer refunds, and customers who actually come back.

60%+
60%+ of Getcho managed deliveries receive glowing reviews.
24/7
AI agents monitor every delivery in real-time — catching issues before they reach your customers.

Operational Impact

Less ops overhead. More deliveries.

Fewer "where's my order?" calls

Customers and drivers get automated updates at every step. Your CS team stops fielding the same question all day.

Up to 90%
Scale without hiring

Our customers regularly triple their delivery volume without adding ops or CS staff. AI handles dispatch, driver coordination, and closeout.

3x+
Hours back every week

No more manual dispatch, no chasing drivers, no reconciling delivery photos. Your team focuses on the business, not the logistics.

15+

What Recovery Workflows Does

Automated remediation across the delivery lifecycle

Most delivery problems follow a predictable pattern — a driver doesn't show, a delivery stalls, an SLA breaches. Recovery Workflows handles each of these without a human in the loop, escalating only when judgment is genuinely required.

Detects SLA breaches in real time
Recovery Workflows fires when Watchdog (or any other Getcho signal) confirms a problem — no-show, prolonged stall, missed pickup or delivery window. No more waiting on a customer complaint to find out something went wrong.
Auto-reassigns to a backup fleet
When an SLA breach is confirmed, Getcho can pull the driver and re-dispatch the order to a backup fleet automatically. Your customer's delivery keeps moving while your team stays focused on the work that needs them.
Reaches the driver directly
When a quick check-in can save the delivery, Recovery Workflows triggers a Getcho voice agent to reach the driver — multilingual, automatic, no dispatcher required. Driver check-ins speed up frozen deliveries by 18 minutes on average.
Smart escalation to your ops team
When automation can't fully resolve the issue, the right person gets the right alert — Slack, SMS, WhatsApp, email, or phone. No alert fatigue, no false alarms, no checking dashboards every five minutes.
Driver pool management over time
Couriers who repeatedly fail to meet SLAs are flagged out of your eligible driver pool. Recovery Workflows turns one-off incidents into long-term quality improvements — your reliable drivers stay in rotation, the unreliable ones don't.
Full audit trail on every workflow run
Every workflow run is logged on the delivery record — what was detected, what action was taken, and the outcome. Useful for auditing, dispute resolution, and post-mortems on what went right or wrong.
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Recovery Workflows FAQ

Common questions about automated delivery issue resolution

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What are Getcho Recovery Workflows?
Recovery Workflows are Getcho's automated remediation engine. When a delivery hits a problem — driver no-show, prolonged stall, route deviation, missed window, or any other SLA breach — Recovery Workflows orchestrates the next steps automatically, without a human dispatcher having to glue the pieces together.
How do Recovery Workflows pair with Watchdog?
Watchdog is Getcho's real-time monitoring agent — it watches every active delivery and surfaces issues early. Recovery Workflows is what fixes them. When Watchdog (or any other signal) flags a problem, Recovery Workflows takes the next step: contact the driver, ping ops, or pull the driver and re-dispatch to a backup fleet.
What kinds of issues do Recovery Workflows resolve?
No-shows, prolonged stalls, repeated route deviations, missed pickup or delivery windows, and confirmed SLA breaches. The engine handles each scenario without human intervention up to the point where a person genuinely needs to make a call.
When does a delivery get auto-reassigned to a different fleet?
When Recovery Workflows confirms an SLA breach — for example, a driver is more than X minutes late to pickup or has been stationary too long — Getcho can pull the driver and re-dispatch the delivery to a backup fleet automatically. Underperforming couriers are flagged out of your eligible driver pool over time.
Will my ops team still be alerted?
Yes — but only when human judgment is genuinely needed. The whole point of Recovery Workflows is to take noise off your team's plate. When automation can resolve the issue, it does. When it can't, the right person gets pinged via Slack, SMS, WhatsApp, email, or phone.
Does this require any custom configuration?
Recovery Workflows ships with sensible defaults out of the box and is built into the Getcho platform. You can fine-tune which conditions trigger which actions for your specific operation. Talk to our team to scope the right configuration for your business.
How do I see what Recovery Workflows did on a given order?
Every workflow run is logged on the delivery record in your Getcho dashboard. You can review what was detected, what action was taken, and the outcome — useful for auditing, dispute resolution, and post-mortems.

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Related capabilities

Service

AI Voice Agents

The agent suite Recovery Workflows uses to reach drivers, store teams, and recipients.

Blog

Watchdog: AI Delivery Monitoring

How Getcho watches every active delivery and catches issues early.

Integration

Slack

Where ops escalations land when human judgment is needed.

What business customers are saying

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