What Getcho runs
Four jobs Getcho runs for you
Retailers, specialty grocers, wineries and 3PLs run their day-to-day shipping and delivery on Getcho, from one dashboard.
01 · Ship from store
Ship orders from your stores
When an online order comes in, Getcho sends it to the store that has the item and is closest to the customer. Staff pick, pack and scan it in Shopify POS, and it goes out with a parcel label, or with a local courier if the customer is nearby.
30% reduction in Eataly's last-mile delivery costs
Multi-location routing →02 · Options at checkout
Charge what shipping actually costs
Swap flat shipping fees for live rates based on the box and its weight, so what the customer pays tracks what you pay. Customers near a store can also choose same-day delivery, pickup or a delivery window, and you decide which products qualify.
25% lower total shipping spend for The Closeout Connection
Checkout options on Shopify →03 · Local distribution
Move stock between locations
Restock a store from the warehouse, or rebalance inventory between stores, without booking a truck yourself. Getcho sends a vehicle sized to the load, from a car to a box truck with a lift gate or freight, and tracks the transfer like any other order.
04 · Delivery forensics
Catch every failed delivery
Every proof-of-delivery photo is checked against the order and the address. When a package is left at the wrong door, the driver is contacted to fix it while they're still nearby. When one is lost, the claim is filed for you with the evidence attached.
97% reduction in Parsel's middle-mile delivery loss rate
Delivery forensics →Proven Results
Lower costs. Fewer failed deliveries.
Eataly cut what it spends on last-mile delivery by 30%. Parsel cut how often its middle-mile deliveries go missing by 97%. Same platform, two different problems.
In their words
The teams who stopped guessing.
Getcho crushed the busy season, we had no issues. The prior year was a nightmare.
Frankie Nunez
Category Manager · Eataly Vino
Alex Weir
Customer Experience, Strategy & Operations · Parsel
We used to waste hours investigating shipment drop offs and inspecting proof of delivery photos. Now Getcho catches and fixes issues before they become a headache.
Richard Hurley
CEO · Highline Commerce
Getcho has solved not only the reliability, but also the visibility into costs, and most importantly a trusted customer experience — serving some of our biggest customers like Coca-Cola and Delta.
Options at checkout
Three ways to use local delivery
Online, behind standard shipping, or at the register. You can run all three at once.
Same-day at checkout
Show same-day or scheduled delivery as a checkout option. Customers pick a delivery window and pay a delivery fee you set.
- Customer sees
- "Same-day delivery — select a window"
- Delivery windows
- 1–2 hours
- Best for
- Perishables, gifts, urgent orders
Ship from store
The customer picks standard shipping. If a store near them has the item, a local courier delivers it from there instead of the warehouse shipping a parcel, often the same day and with less packaging.
- Customer sees
- "Standard shipping"
- Cost to you
- Often less than parcel for local orders
- Best for
- Multi-store retailers
Bought in store, delivered home
A customer buys something they can't or don't want to carry. Staff send the order from Shopify POS in one tap, and a courier collects it from the counter.
- Customer hears
- "We can deliver that for you"
- Sent from
- Shopify POS, in one tap
- Best for
- Bulky items, big baskets, gifts
Orders that go by parcel are quoted live at checkout on the actual box and weight. Same-day options depend on where your locations are.
Local distribution
Every vehicle class, across major metro areas.
You don't pick the vehicle. Tell Getcho what's moving and where, whether it's a customer order across town, a B2B delivery to a loading dock, or six pallets of inventory to a warehouse two states away, and it books the right one from our partner network.
| Vehicle | Best For | Range |
|---|---|---|
| Moped | Documents, small parcels, rush deliveries | Local |
| Sedan | Standard parcels, retail orders, everyday packages | Local — Regional |
| SUV | Bulk orders, furniture, oversized retail items | Local — Regional |
| Pickup / Van | High-volume batches, large items, cargo loads | Local — Regional |
| 26-Foot Truck | Palletized freight, warehouse transfers, heavy items | Regional — Cross-Country |
| 53-Foot Truck | Full truckloads, cross-country hauls, oversized shipments | Cross-Country |
Coverage depends on your location.
See where you can save.
Shipping, delivery and transfers. Twenty minutes and we'll run the numbers with you.
Who it's for
Your locations. Your name on the box.
For brands and retailers
Your name is on the box
Ship from your own stores, offer same-day and pickup at checkout, and move stock between locations without handing your customer to someone else. When a delivery goes wrong your customer blames you, so Getcho catches it first.
For retailers
For 3PLs and fulfilment
Their name is on the box
Offer your brands live shipping rates, local delivery and freight from your own buildings. You are judged on carriers you do not control. Getcho gives you the evidence to hold them to it, and the brands you serve credit the service to you.
For logistics providers
Delivery forensics
Every delivery, watched and audited.
Real-Time Monitoring
AI Watches Every Delivery
Every order is tracked from dispatch to doorstep. If a driver is late, goes off-route, or something looks wrong — our AI handles it before you even know there's an issue.
AI Voice Agents
We Call the Driver, You Don't
Whenever a delivery needs a human on the other end, our AI calls the driver directly — in their own language. A stall at pickup, an address that does not match, a wrong-door drop to redirect, a photo that looks off, a confirmation before the van pulls away. It gets sorted on the road, before it becomes your problem.
Loss Prevention
Automated Claims Resolution
AI detects delivery issues before you do — and files claims automatically. Photos, timestamps, driver logs, and resolution. You don't lift a finger.
Closeout
Automated Delivery Verification
After every delivery, our AI cross-checks pickup photos, delivery photos, address data, and driver location to verify the order was completed correctly — catching issues in minutes, not hours.
Operational Impact
Caught every time. Fixed most times. Paid the rest.
- Every delivery, audited
- 0%
- Caught and fixed in flight
- 0 in 3
- Claims we file and win
- 0%
We catch all of them. Every pickup and drop is scored against the order, the address and the notes — nothing is sampled and nothing is skipped.
Most problems get solved while the package is still moving — the driver redirected, the wrong door corrected, the stall called in. Your customer never finds out there was one.
When a delivery cannot be saved, we file the claim with the evidence already attached and manage it to payout. Every carrier in one queue, filed before your customer complains.
Field Notes
How carrier accountability actually works.
Guides, product notes, and what we have learned auditing third-party deliveries for more than 1,000 brands and 3PLs.
Case File
Your Customer Says "Never Received." Tracking Says Delivered.
For brand CX and 3PL ops teams. A customer reported an $800 order never received, 75 hours after it was delivered, signed for, and photographed. The building's own log showed a friend collected it five minutes after dropoff. What to check — and in what order — when tracking says delivered and the customer says no.
Logistics Agent Zero: Watchdog
The monitoring agent that watches every order in flight, calls the driver when something stalls, and only escalates when a human is genuinely needed.
And There's More
Everything else you need, built in.
White-Label
Your Brand, Every Touchpoint
Tracking pages, SMS, emails, and delivery analysis — all branded to you. For 3PLs that means brands attribute the extraordinary customer service to you, not to a courier they have never heard of.
One Board
Every Carrier, One View
Every order in flight across every carrier you use — national parcel, regional couriers, same-day fleets, your own drivers — on a single board. One place to see what is late, what stalled, and what needs a human.
Ops Dashboard
Your Whole Team, In the Loop
One dashboard for every delivery across every fleet. Your team sees driver assignments, live ETAs, and delivery status — plus Slack and WhatsApp alerts so no one has to check a screen.
Integrations
Plug In and Go
Connect Shopify, Packiyo, or any platform via API. Orders sync automatically, deliveries dispatch on their own. Setup takes minutes, not weeks.
See it run on your own orders.
Bring a month of orders and we'll show you what could ship from store, what we would have caught, and where you can save.
Integrations
Plugs into the tools you already run
Getcho connects to your e-commerce, POS, warehouse, and messaging stack — Shopify, Square, Lightspeed, Packiyo, RICS, CleanCloud, Slack, WhatsApp, and more. One dashboard, your whole delivery operation.
Shipping and delivery, wired into Shopify
Getcho is Built for Shopify certified — Shopify's highest bar for performance, security, and merchant value. Connect your store and you get live checkout rates with box and weight logic, same-day delivery and pickup from the nearest location holding stock, send, pack and scan in Shopify POS, and a claims workflow for damaged or lost deliveries. No developer needed.
15+ integrations
Shopify, Square, Lightspeed, WooCommerce, Packiyo, RICS, CleanCloud, Slack, WhatsApp, SMS, email, AI voice agents, and a full API for custom builds.
What is Getcho
Shipping and delivery operations for brands and 3PLs.
Getcho gives a brand what a logistics provider would — rate-aware shipping, dispatch across delivery partners, distribution between locations, claims handled — while you keep your own locations and your own name on the box. Tell us what needs to move and we run it from there.
Built for brands, retailers and 3PLs running first-, middle- and last-mile delivery through third-party carriers.
What that means in practice
- Ship from store
- Any store or warehouse fulfils the order — a parcel label for standard shipping, a delivery partner when the customer is close.
- Options at checkout
- Live rates in place of flat fees, plus same-day delivery, pickup and delivery windows where your locations can offer them.
- Local distribution
- Transfers between your locations and freight, sedan to box truck to 53-foot truck, through our partner network.
- Delivery forensics
- Every order watched to the door, failures caught while the package is still moving, and claims filed with the evidence attached.
First mile, middle mile, last mile. Use our partner network, your own drivers, or both.
Who you'll be working with
-
Jack Considine
CEO, Getcho
Read what they write →
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Evandro Nadal
COO, Getcho
Read what they write →
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Mike Considine
CTO, Getcho
Read what they write →
Getcho, Inc. is headquartered in New York and backed by Y Combinator and Pioneer Fund.
Talk to us
Tell us what needs to move.
Give us twenty minutes and we'll walk through your operation — your locations, your volume, your ZIPs — and show you what could ship from store, what you could offer at checkout, and where you can save.
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