- How do I install Getcho on my Shopify store?
- Install Getcho directly from the Shopify App Store in minutes. Our team provides dedicated onboarding support to configure your delivery zones, cutoff times, pricing, and branding. No developer required.
- Does Getcho work with Shopify POS?
- Yes. Getcho integrates with both Shopify Online and Shopify POS, so you can dispatch deliveries from in-store purchases just as easily as online orders.
- How does multi-location routing work?
- When a customer places an order, Getcho automatically identifies the nearest store with available inventory and routes the delivery from that location. This reduces delivery times and costs while keeping your customers happy.
- Can I set custom delivery zones and cutoff times?
- Yes. You control eligible stores, products, delivery radius, cutoff times, pricing, and branding. Set delivery zones by zip code or radius, define preparation times, and block specific dates—all from your Shopify admin.
- What delivery options appear at checkout?
- When a customer checks out near a location with inventory, they see a same-day delivery option with dynamic pricing based on distance. You control which products are eligible and what the delivery window looks like.
- Does Getcho support recurring and subscription deliveries?
- Yes. Getcho saves customer profiles and delivery preferences, making repeat orders seamless. Customers do not have to re-enter instructions with each delivery, and you can set up recurring delivery schedules.
- What vehicle sizes does Getcho support?
- Everything from sedans for small parcels to box trucks with lift gates for large items. Our AI matches the right vehicle to each delivery based on size, timing, and distance. Local radius or 100+ miles.
- How does auto-dispatch work?
- When you mark an order as fulfilled in Shopify, Getcho automatically dispatches a driver within your configured store hours. The driver is matched by size, timing, and distance—no manual coordination needed.
- Can I move inventory between store locations?
- Yes. Getcho supports same-day inventory transfers between your Shopify locations using the same courier network. Move stock between stores or from warehouse to store with full tracking.
- What notifications do I and my customers receive?
- You choose: Slack, WhatsApp, SMS, or phone call alerts for your team. Customers receive branded tracking pages, SMS updates, email notifications, ETAs, and proof-of-delivery photos.
- Does Getcho handle returns and rental pickups?
- Yes. Getcho supports same-day return pickups and rental item returns directly through Shopify. Schedule flexible delivery and return windows that work for your customers.
- How much does Getcho cost?
- There's a free plan to start, and no subscription is required: you can pay per delivery. Each order is quoted live, and the price depends on distance, vehicle and speed. Subscription plans and custom pricing are also available. Install the app to see current plans.
- Can I hide other shipping rates when same-day is available?
- Yes. When an order qualifies for same-day delivery, Getcho can hide the competing shipping rates at checkout, so the customer sees the same-day option. It's a setting you can turn on or leave off.
- Can I cap same-day orders per day or limit it to certain products?
- Yes. You can set a maximum number of same-day orders per ship day, and restrict same-day delivery to the products you choose. Both are set in the Getcho app inside your Shopify admin.
- Can customers pick a delivery time?
- Yes, if you turn it on. Getcho can offer 1-hour delivery slots at checkout, which works well for perishables and for buildings without a doorman. It's optional: by default, customers choose same-day delivery without picking a slot.
- Does Getcho work with Advanced Shipping Rules?
- Yes. If your store uses the Advanced Shipping Rules app, Getcho's live rates show inside ASR, so you can keep your existing rules and add Getcho's same-day and carrier rates alongside them.
- My flat local delivery fee loses money on far orders. What can I do?
- Replace the flat fee with live rates. Getcho prices each cart by its contents and zip code, so the fee follows the real distance instead of one number for every order. 67 Wine made this switch, and their case study on our site walks through the results.