Getcho

Case Study: Why Not Use In-House Drivers?

When to tap your own fleet and when to outsource delivery is both an art and a science. Here's how partners like Janovic and Farm Link Hawaii think about it.

In-House Fleet3PLFleet ManagementSame Day DeliveryLocal Delivery
18% savings on local deliveries2x delivery radius expansion

Getcho has been extremely helpful in expanding our range of delivery options. And, since we started using Getcho about two months ago, there has been a significant drop in customer experience issues related to third-party delivery. The Getcho team is hands-on and highly responsive to feedback.

— Director of Systems, Farm Link Hawai’i

Farm Link Hawaii Janovic

When to tap your own fleet and when to outsource delivery is both an art and a science. Check out our case study on supplementing in-house drivers. You’d be in good company with Janovic and Farm Link!

We have an account with a 3rd-party fleet

That’s great. Getcho probably supports your 3rd-party integration. And more importantly, if you depend on a single network, you’re probably leaving money on the table.

Some fleets are great for distance, going 25+ miles on-demand. Other fleets are great at economically handling close deliveries.

Getcho orchestrates, using the best network for the job. We saved Eataly 18% on their local deliveries by offering them a broader network. Farm Link Hawai’i doubled their radius with Getcho, offering delivery where they couldn’t previously.

We aggregate 3rd-party fleets already

Another step in the right direction. Let me give you one more reason to use Getcho:

Getcho is the only service that owns the delivery. Does that sound like a paradox? It just means we don’t just kick deliveries over to a network and tell you to deal with them. We’re the ones talking with their support team, their drivers, and signing off on every delivery. The tracking page has your logo on it.

Finding the best rate

Finding the best rate for a delivery isn’t as simple as checking the networks. It involves analyzing meta-reliability:

  • What’s Roadie’s average time in transit?
  • How many stops does a DoorDash driver typically have?
  • Is it worth paying $6 more to guarantee a delivery before 1pm, or does the customer not care?
  • That answer probably changes when you’re talking about paint vs. perishables.

Getcho helps partners decide when to use their own fleet and when to outsource—maximizing efficiency while keeping customers happy.

Key Takeaways

  • Hybrid fleet strategy is the sweet spot: use your own trucks for planned routes and outsource urgent or out-of-zone deliveries to Getcho’s multi-DSP network.
  • Getcho saved Eataly 18% on local deliveries by giving them access to a broader courier network instead of relying on a single carrier.
  • Farm Link Hawaii doubled their delivery radius with Getcho, reaching zip codes their own trucks couldn’t serve cost-effectively.
  • Getcho owns the delivery — unlike other aggregators that hand off to a network and walk away, Getcho coordinates with drivers, support teams, and signs off on every delivery.
  • Rate optimization is multidimensional: the best rate depends on average transit time, driver stop count, time guarantees, and cargo type — not just the sticker price.