Real-Time Delivery Updates on WhatsApp

Keep customers and teams informed at every milestone. ETAs, driver details, tracking links, and delivery confirmations sent automatically to WhatsApp — no app install required.

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Proven Results

Fewer failed deliveries. More happy customers.

Our AI agents monitor every delivery in real-time, catching problems before they reach your customers. The result: fewer complaints, fewer refunds, and customers who actually come back.

60%+
60%+ of Getcho managed deliveries receive glowing reviews.
24/7
AI agents monitor every delivery in real-time — catching issues before they reach your customers.

Operational Impact

Less ops overhead. More deliveries.

Fewer "where's my order?" calls

Customers and drivers get automated updates at every step. Your CS team stops fielding the same question all day.

Up to 90%
Scale without hiring

Our customers regularly triple their delivery volume without adding ops or CS staff. AI handles dispatch, driver coordination, and closeout.

3x+
Hours back every week

No more manual dispatch, no chasing drivers, no reconciling delivery photos. Your team focuses on the business, not the logistics.

15+

Integration Features

Everything You Need for WhatsApp Delivery Updates

Automated WhatsApp messages at every delivery milestone. Your customers stay informed and your team stays coordinated — all on the platform with 2 billion users.

Customer Updates
Automated WhatsApp messages to customers at every delivery milestone. Driver assigned, en route, ETA, delivered, and proof of delivery — all sent to their phone automatically.
Team Notifications
Keep your operations team in the loop with WhatsApp alerts for driver assignments, pickup confirmations, delays, and delivery completions. No dashboard required.
ETA Sharing
Customers receive accurate, real-time ETAs on WhatsApp as their delivery progresses. Updates adjust automatically based on traffic, driver location, and route conditions.
Driver Details
Customers see driver name, vehicle type, and photo when their delivery is en route. Full transparency builds trust and reduces "where is my order" inquiries.
Delivery Analysis
AI delivery analysis sent directly to customers and your team on WhatsApp the moment a delivery is completed. No need to log into a dashboard to confirm successful drop-off.
Two-Way Messaging
Customers can reply to delivery updates with questions or special instructions. Messages flow into your Getcho dashboard so your team can respond quickly.
Multi-Language
Delivery messages sent in your customer's preferred language. Configure language settings by region or customer preference to serve diverse markets effectively.
Automated Triggers
WhatsApp messages fire automatically at each delivery milestone. No manual intervention needed — configure your triggers once, and every delivery sends the right message at the right time.
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WhatsApp Integration FAQ

Common questions about Getcho for WhatsApp

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How does the WhatsApp integration work?
Getcho sends automated WhatsApp messages to your customers and team at each delivery milestone. Updates include driver assigned, en route, ETA, delivered, and proof of delivery. Connect from your Getcho dashboard in minutes.
Do my customers need to install anything?
No. Customers receive WhatsApp messages at the phone number provided during checkout. They do not need to install any additional app or opt into a special service beyond standard WhatsApp.
Can I send WhatsApp updates to my internal team?
Yes. Configure WhatsApp notifications for both customers and team members. Your operations team can receive driver assignments, pickup confirmations, and delivery completions on WhatsApp alongside customer-facing updates.
Does WhatsApp integration support multiple languages?
Yes. Getcho WhatsApp messages can be delivered in multiple languages based on customer preference or region. Configure language settings from your dashboard to serve diverse customer bases.
Can customers reply to WhatsApp delivery updates?
Yes. Two-way messaging is supported. Customers can reply to delivery updates with questions or special instructions, and your team receives those messages in your Getcho dashboard.
What information is included in WhatsApp delivery updates?
Updates include driver name, vehicle type, real-time ETA, tracking link, delivery instructions, and proof-of-delivery photos. Each message is concise and actionable so customers know exactly what to expect.
Does WhatsApp integration work with all Getcho order sources?
Yes. WhatsApp notifications work with deliveries from Shopify, CleanCloud, Packiyo, API orders, and manual bookings. Any delivery created in Getcho can trigger WhatsApp updates.
Is there an additional cost for WhatsApp notifications?
WhatsApp messaging is included with your Getcho plan. Standard WhatsApp Business API rates may apply depending on your message volume and region. Contact us for details on high-volume pricing.

Who Benefits

Keep customers and teams informed on WhatsApp

WhatsApp delivery updates reduce support tickets, improve customer satisfaction, and give your operations team real-time visibility without a dashboard.

3PL Teams Retailers

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Slack for teams, WhatsApp for customers.

What business customers are saying

And their customers.

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