Branded Email Notifications at Every Delivery Milestone

Dispatch confirmations, real-time ETAs, tracking links, and proof-of-delivery photos — all sent from your brand. Customers stay informed without a single support call.

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Proven Results

Fewer failed deliveries. More happy customers.

Our AI agents monitor every delivery in real-time, catching problems before they reach your customers. The result: fewer complaints, fewer refunds, and customers who actually come back.

60%+
60%+ of Getcho managed deliveries receive glowing reviews.
24/7
AI agents monitor every delivery in real-time — catching issues before they reach your customers.

Operational Impact

Less ops overhead. More deliveries.

Fewer "where's my order?" calls

Customers and drivers get automated updates at every step. Your CS team stops fielding the same question all day.

Up to 90%
Scale without hiring

Our customers regularly triple their delivery volume without adding ops or CS staff. AI handles dispatch, driver coordination, and closeout.

3x+
Hours back every week

No more manual dispatch, no chasing drivers, no reconciling delivery photos. Your team focuses on the business, not the logistics.

15+

Integration Features

Everything You Need for Branded Delivery Emails

Professional, branded emails at every delivery milestone. Your customers see your logo, your colors, and your tracking page — building trust from order to doorstep.

Branded Templates
Every email features your logo, brand colors, and business name. Customers experience a consistent brand from checkout to delivery — they never see Getcho's name.
Milestone Triggers
Emails fire automatically at each delivery milestone: order confirmed, driver assigned, picked up, in transit, delivered. Enable or disable each trigger from your dashboard.
Tracking Links
Every email includes a branded tracking link. Customers click through to see real-time driver location, ETA, and delivery status on a page styled with your brand.
AI Delivery Analysis
Delivery confirmation emails include AI-analyzed delivery documentation from the driver. Customers get a visual record of their delivery without contacting support.
Configurable Content
Control what information appears in each email. Include or exclude order details, delivery instructions, driver information, and tracking links based on the milestone.
Sender Customization
Emails come from your business name and reply-to address. Customers reply directly to your support team, keeping the experience seamless and on-brand.
Delivery Summary
Daily or weekly delivery summary emails for your team. Total deliveries, completion rates, average times, and exceptions that need attention — all in one digest.
Order Confirmation
Branded order confirmation emails sent immediately when a delivery is created. Customers know their order is being handled from the moment they complete checkout.
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Email Notifications FAQ

Common questions about Getcho email notifications

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Can I customize the email design to match my brand?
Yes. Getcho email notifications use branded templates that include your logo, colors, and business name. Customers see your brand at every touchpoint — not ours.
What delivery events trigger an email?
You configure which milestones send emails: order confirmed, driver assigned, en route to pickup, picked up, in transit, out for delivery, delivered, and proof of delivery. Enable or disable each trigger from your dashboard.
Do emails include tracking links?
Yes. Every email includes a branded tracking link where customers can see real-time driver location, ETA, and delivery status. The tracking page matches your brand styling.
Can I include proof-of-delivery photos in emails?
Yes. When a delivery is completed, the confirmation email includes proof-of-delivery photos taken by the driver. Customers have a visual record of their delivery without calling support.
Can I customize the sender name and email address?
Yes. Configure the sender name and reply-to address so emails come from your business, not Getcho. Customers reply directly to your support team.
Do email notifications work with all order sources?
Yes. Email notifications are triggered for deliveries from Shopify, CleanCloud, Packiyo, API orders, and manual bookings. Any delivery in Getcho can send branded email updates.
Can I send a delivery summary email?
Yes. Configure daily or weekly delivery summary emails for your team. Summaries include total deliveries, completion rates, average delivery times, and any exceptions that need attention.
Is there an additional cost for email notifications?
Email notifications are included with your Getcho plan at no extra cost. There are no per-email charges or volume limits for standard delivery notification emails.

Who Benefits

Professional delivery emails for every business

Branded email notifications reduce support inquiries, build customer trust, and give your team full visibility into delivery operations.

3PL Teams Retailers

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Related verticals and services

Vertical

Specialty Grocers

Branded email updates for grocery deliveries.

Vertical

Wineries

Wine delivery confirmation emails.

Service

Branded Tracking

Emails + tracking pages = full brand experience.

Integration

SMS Notifications

Combine email and text for maximum reach.

What business customers are saying

And their customers.

Join the best businesses in the world and start using Getcho to orchestrate all your local deliveries.

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