Laundry Pickup & Delivery That Just Works

Laundry Delivery FAQ

Common questions about laundry pickup and delivery

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How does the CleanCloud integration work?

When a customer places an order in CleanCloud, it automatically flows into Getcho for driver dispatch. There is no manual data entry or copy-pasting addresses. Getcho reads the order details, matches a driver, and handles pickup and delivery while syncing status updates back to CleanCloud.

Can Getcho handle two-way laundry trips?

Yes. Getcho supports two-way trips out of the box. A driver picks up dirty laundry from the customer, delivers it to your facility, and then delivers the clean laundry back to the customer once it is ready. Both legs are tracked with proof-of-pickup and proof-of-delivery photos.

How do recurring pickup and delivery schedules work?

You can set up recurring schedules for regular customers—weekly, biweekly, or any custom cadence. Getcho saves the customer profile, delivery instructions, and preferred time windows so drivers know exactly where to go and what to do without re-entering information each time.

Do my customers see my brand or Getcho on the tracking page?

Your customers see your laundry business brand. Getcho provides fully branded tracking pages, SMS updates, and email notifications using your business name, logo, and colors. Your brand stays front and center at every touchpoint.

What vehicle sizes does Getcho support for laundry delivery?

Everything from sedans for a few garment bags to cargo vans and box trucks for large commercial loads. Our system matches the right vehicle to each job based on the order size, timing, and distance. You never pay for more vehicle than you need.

How does route optimization work for multiple pickups and deliveries?

Getcho groups nearby pickups and deliveries into optimized routes so drivers spend less time driving and more time completing jobs. This keeps costs down and delivery windows tight, especially for businesses running dozens of pickups and deliveries per day.

Are customer delivery instructions saved between orders?

Yes. Getcho saves customer profiles including gate codes, apartment numbers, parking instructions, and special handling notes. Returning customers never have to re-enter their information, and drivers get consistent instructions every time.

What notifications do my customers receive?

Customers receive automated SMS and email notifications at each stage: when a driver is assigned, when pickup is in progress, when their laundry is out for delivery, and when delivery is complete with a proof-of-delivery photo. You choose which notifications to enable.

How much does Getcho cost for laundry businesses?

Getcho offers a free plan to get started. Pricing scales based on delivery volume—we offer per-delivery pricing, subscription plans, and custom enterprise pricing for high-volume operations. Contact us to see which plan fits your business.

Can I use Getcho without CleanCloud?

Yes. While our CleanCloud integration automates order flow, you can also dispatch deliveries manually through the Getcho dashboard or API. Getcho works with any laundry or dry cleaning operation regardless of the POS or management system you use.