Returning Old Navy orders with Getcho

Do you want to return your Old Navy order? Use Getcho for easy returns of your Old Navy orders.

How to use Getcho to return your Old Navy orders

Getcho is here to help you order on-demand deliveries at low prices with great customer service. Unlike many other couriers you might encounter, Getcho is peer-to-peer. That means you aren’t limited to ordering only from a store or business.

Interested in returning an item? All you need to do is start the return process on, then use the Getcho app to send a driver to pick up your return.

Start your return by visiting the Old Navy returns page

You can view your orders if you are logged in or input your order information at this address.

Once you find your order, go through the process of creating a return. You should be taken to a page similar to the one below.

As you can see, if you select “Drop-Off Near Me,” the drop-off location might not be the same as the Old Navy pickup locations; be sure to check what stores accept drop-offs. For this reason, we went with option number 2, Ship It Back, since there are many more UPS stores within our location.

Once you confirm the return, you will receive an email with your shipping label. Print your shipping label and put it on your package.

Note: Be sure to include the packing slip attached to the shipping label.

Download Getcho

Download the Getcho app from the App Store or the Play Store and create a free account if you don’t have one yet.

Input your pickup details

Enter your address. Add your phone number and the pickup notes.

Example notes: “Call me when you arrive, I’ll bring the item down. Thanks!”

Input your drop-off details

- Store address: Make sure you enter the address for a UPS drop-off location.

TIP: Want to locate the nearest UPS drop-off location? Visit the UPS drop-off locator.

- Phone number: Enter your own phone number. That way, the driver can call or text you if there are any issues.

- Notes: Enter all of the information your driver will need to return your Old Navy order. Something like:

“This item is pre-paid, just drop it off at the drop-off counter. Thanks!”

Submit your order now or schedule for later. Getcho will send you a tracking link to track your driver. Feel free to contact your driver and check in anytime!

That’s it! Your driver will grab your return and deliver it. You can track your return from the Old Navy website and enjoy the free time you saved by using Getcho.

Enjoy Hassle-Free Deliveries Today!

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At Getcho, we are committed to making it easier than ever to send anything you need. We do so by providing our customers with the most reliable and convenient courier service possible. Don't just take our word for it - check out our customer reviews and see for yourself how we are helping people live hassle-free.

Frequently asked questions

If you have anything else you want to ask, reach out to us.

    • What is Getcho?

      Getcho (“get-cho”) is a platform for requesting on-demand deliveries. Forget mail. We send a courier to the pickup point the second you submit an order. Deliveries typically take under 45 minutes. No need to meet the driver.

    • What can I deliver with Getcho?

      Our customers use Getcho to deliver just about anything. Here are a few ideas to get started:
    • How do I request a delivery?

      • Upon opening the app input your pickup and drop-off address in the inputs at the bottom of the page. Once you do you will see your delivery ETA and price estimate.
      • Next, fill-out the pick-up information. If you have any specific instructions, add them to the notes. For example: "My package will be in front of the door." Or, "My order number is 12345."
      • Next, fill in the drop-off information and add any instructions your driver needs to know about the delivery. For example, “Please carry this package right-side up.” Or, “Leave it at the front desk.”
      • Finally, add a description for the payload type and select a pickup time if you need.
      • Ready to make it official? Click "Order Now" and your package is on the move.
    • What can't I send?

      Items must be under 80 pounds and must be able to fit in a vehicle. To find a list of prohibited items, please check out our terms page, under "prohibited Getcho items."

    • How much does a delivery cost?

      Our prices are flexible! Feel free to play around with our quote generator above

    • How do small businesses use Getcho?

      We partner with medium and small businesses to help them compete with the biggest online retailers. Unlike other delivery services, Getcho won’t charge your business with delivery fees. We want local business to thrive, and we’re here to provide courier services for anything your team needs delivered. Our priority is to keep business moving - and keep your employees and customers safe.

    • How do I become a driver?

      Interested in driving for Getcho? Fill out this formand we will reach out to you if we see any potential in your area.

    • Are there monetary value limits to the packages?

      • All items valued under $30 will be insured by default. This means that any delivery with a declared value of $30 or less will automatically be covered by insurance.
      • For items with a declared value between $30 and $300, customers have the option to purchase additional insurance coverage for a fee of 8% of the item value minus the basic insurance coverage provided. This fee will be added to the total delivery cost.
      • Items with a declared value over $300 are not eligible for additional insurance coverage. In this case, they will be covered for up to $300.

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