Same-Day Delivery: How Brick-and-Mortar Retailers Can Compete With Amazon

For years, e-commerce giants like Amazon have dominated markets traditionally held by brick-and-mortar retailers (B&Ms). Their ability to offer same-day and next-day delivery—sometimes within just a few hours—has reshaped customer expectations.

How do they achieve it? Through strategically placed warehouses close to customers and streamlined logistics.

Here’s What the Data Tells Us About Rapid Delivery

Same-day delivery is no longer a perk; it’s a must-have feature for consumers. Here are key findings:

1. Delivery trend reports show:

• Over 50% of consumers say same-day delivery influenced their switch from physical stores to online shopping.
• 56% of millennials expect same-day or next-day delivery by default.
• 25% of shoppers abandon carts if delivery takes longer than 24 hours.
• 61% of customers are willing to pay more for faster delivery.

2. A survey of 1,013 shoppers reveals:

• 68% of consumers care as much about delivery speed as free shipping.
• 52% of shoppers expect next-day delivery as a standard service.
• 42% of customers choose Amazon because of its same-day option.

Even hybrid retailers like Target, Best Buy, and Home Depot have adopted same-day models to stay relevant. For customers today, fast delivery is non-negotiable.

How Can Brick-and-Mortar Retailers Compete?

Brick-and-mortar retailers hold a key advantage: they are already close to their customers. This proximity makes same-day delivery possible, and with the right logistics partner, they can expand their reach to attract new customers through platforms like Google (and Google Shopping).

However, managing same-day delivery can be tricky and costly without the right infrastructure. This is where Getcho comes in. We simplify last-mile logistics, ensuring reliable and secure deliveries so retailers can focus on sales, not operations.

What Getcho Can Do for You

Getcho helps brick-and-mortar retailers transform local inventory into a competitive advantage.

Our service ensures same-day delivery without the usual logistical headaches:

• Broaden Your Reach: Expand your customer base through same-day delivery options on platforms like Google Shopping and local delivery apps.
• Reduce Lost Packages and Fraud: We provide secure pickups, ID verification, and tracking to ensure all deliveries are completed safely and accurately.
• Offer a Concierge-Level Experience: Getcho’s white-glove service includes delivery coordination, real-time updates, and proactive communication. Think of us as a concierge for your deliveries, handling the finer details for your customers.
• Ensure Discretion When Needed: For sensitive or discreet deliveries, we respect customer preferences to maintain privacy and confidentiality.
• Real-Time Updates and Reporting: Stay in control with live tracking and weekly performance reports to monitor your delivery operations effortlessly.

To learn more about our process, you can read about it here.

Getcho in Action: A Quick Case Study

One of our retail clients—a local Manhattan boutique chain—needed help with same-day delivery between their stores and customers. Before using Getcho, they struggled with lost packages and missed delivery windows, leading to frustrated customers and operational headaches.

After switching to Getcho, their deliveries became seamless and secure. Customers now receive their orders within hours, and the retailer has reported a strong increase in positive reviews. As important, they also highlighted zero lost packages since partnering with us. With Getcho managing logistics, the retailer now focuses on sales and customer engagement without worrying about delivery issues.

Overcome Last-Mile Logistics Challenges with Getcho

The last mile—the final stretch of delivery—can often be the most challenging, with tight schedules, unexpected delays, and high customer expectations. Getcho helps retailers extend their reach, ensure secure and timely deliveries, and maintain control over the process without additional effort.

With Getcho, you can offer same-day delivery that feels personal and reliable, helping you build trust with customers and turn occasional buyers into loyal ones. Our concierge-like service ensures every delivery is smooth, on time, and aligned with customer expectations.

Conclusion

In today’s retail environment, same-day and next-day delivery aren’t just nice to have—they’re essential. Customers now expect fast delivery as part of the shopping experience. Retailers that meet this demand can drive loyalty, increase conversions, and capture new business.

Brick-and-mortar stores can compete with e-commerce giants by leveraging their proximity to customers and partnering with logistics providers like Getcho. With Getcho’s seamless delivery solutions, retailers can focus on what they do best—serving their customers—while expanding their reach and improving their operations.

With the right logistics setup, your store can match or even exceed the speed of national chains, providing a concierge-level experience that keeps customers coming back. Let Getcho help you thrive in the age of Amazon.