Field Note

By Mike Considine, CTO, Getcho 3 min read

What Makes Getcho’s Delivery Different

Getcho’s unique approach to same-day delivery sets us apart.

A Deep Dive Into Getcho’s Unique Delivery Process

Getcho goes beyond simply offering same-day delivery. We manage every step of the process with precision and care, providing businesses and their customers with an unparalleled delivery experience. Here’s how our platform works and why it stands out.

Getcho Storefront Gif

Step 1: Verify Order Details

Our process starts by ensuring every order is accurate and ready for a smooth delivery:

  • Address Confirmation: We verify both pickup and drop-off addresses to avoid errors.
  • Delivery Notes Review: If special instructions are included (e.g., “Leave with doorman”), we ensure they match the addresses provided.
  • Historical Notes Check: We cross-reference past deliveries to flag potential issues.

Step 2: Select the Ideal Delivery Fleet

We choose the best courier network for each delivery based on speed, cost, and payload.

  • Fleet Optimization: Our technology evaluates courier options to balance efficiency and affordability.
  • Trusted Partnerships: We work with vetted third-party fleets to ensure reliability.

Step 3: Coordinate Pickup

Clear communication at pickup ensures no delays or confusion:

  • Courier Instructions: Pickup details and any specific business requirements are shared with the courier.
  • Order Readiness Verification: We integrate with retailers’ systems to confirm orders are prepared.
  • ID Verification: If required, we ensure secure pickups through ID checks.
Getcho Business Gif

Step 4: Oversee Drop-Off

We coordinate the final stage of delivery with precision:

  • Recipient Availability: Getcho confirms availability or coordinates with a doorman for secure drop-offs.
  • Delivery Preferences: ETAs and special instructions (e.g., discreet packaging for gifts) are followed to ensure satisfaction.

Step 5: Actively Manage Orders in Real-Time

Delivery management doesn’t stop once the package is on the road. Getcho actively tracks and resolves issues as they arise:

  • Real-Time Updates: Businesses and customers are notified at every stage.
  • Issue Resolution: We quickly address delays, address mismatches, or unexpected courier issues.
  • Loss Prevention: Our system calculates a “risk score” to predict and prevent potential delivery problems.
Getcho Business Tracking

Step 6: Confirm Delivery

The process ends with a thorough confirmation:

  • Photo Verification: Confirmation with photos and GPS data is sent to both the business and the customer.
  • Follow-Up Reporting: Delivery details are included in weekly business reports, keeping you informed and in control.
Getcho Business Report

Why Local Businesses Choose Getcho

  1. Active Order Management: We handle scheduling, communication, and risk management, ensuring each delivery is seamless.
  2. Third-Party Courier Integration: No need to maintain an in-house fleet—our network of couriers has you covered.
  3. Enhanced Customer Experience: A fully managed delivery experience that improves customer satisfaction and loyalty.
  4. Cost Savings: Businesses save on labor and logistics costs while offering premium service.

Discover the Getcho Difference

Ready to simplify your logistics and delight your customers?

Book a demo today to see how Getcho transforms same-day delivery into a hassle-free experience for businesses like yours.

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See where you can save.

A 20-minute call to set your cutoffs, radius and prices. Then we run a few test orders with you before it goes live.

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From our customers

Brands that move with Getcho.

Getcho crushed the busy season, we had no issues. The prior year was a nightmare.

Eataly Vino

Frankie Nunez

Category Manager · Eataly Vino

Alex Weir

Alex Weir

Customer Experience, Strategy & Operations · Parsel

We used to waste hours investigating shipment drop offs and inspecting proof of delivery photos. Now Getcho catches and fixes issues before they become a headache.

Richard Hurley

Richard Hurley

CEO · Highline Commerce

Getcho has solved not only the reliability, but also the visibility into costs, and most importantly a trusted customer experience — serving some of our biggest customers like Coca-Cola and Delta.

Read all customer stories →

What business customers are saying

And their customers.

Join the best businesses in the world and start using Getcho to orchestrate all your local deliveries.

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Operational Impact

Caught every time. Fixed most times. Paid the rest.

Every delivery, audited

We catch all of them. Every pickup and drop is scored against the order, the address and the notes — nothing is sampled and nothing is skipped.

0%
Caught and fixed in flight

Most problems get solved while the package is still moving — the driver redirected, the wrong door corrected, the stall called in. Your customer never finds out there was one.

0 in 3
Claims we file and win

When a delivery cannot be saved, we file the claim with the evidence already attached and manage it to payout. Every carrier in one queue, filed before your customer complains.

0%

FAQ

Questions, answered

Can't find what you need? Send us a delivery and we'll quote it, or email the team.

Get a quotesales@getcho.app
What is Getcho?

Getcho ("get-cho") runs shipping and delivery for brands and 3PLs at every location. Any store or warehouse can fulfill: Getcho prices each order across carriers and local couriers, dispatches it through partners or your own drivers, and watches it to the door. Checkout offers live rates, same-day delivery and pickup. Stock moves between locations. Failed deliveries are caught and claimed.

Can my stores ship online orders?

Yes. Getcho lets any location fulfill, not only a central warehouse. An order can ship from the store holding stock — with a parcel label for standard shipping, or with a local delivery partner when the customer is nearby.

Does Getcho show live shipping rates at checkout?

Yes, on Shopify. Live rates replace flat shipping fees at checkout, with box and weight logic so the quote matches what ships. Getcho assigns the cheapest available carrier that meets each order, and nearby customers can also choose same-day delivery or pickup.

How does Getcho scale with my business?

Getcho helps businesses handle high delivery volumes by enabling one manager to oversee many deliveries at once, cutting costs and improving efficiency.

What scale of deliveries can Getcho handle?

Getcho can handle very large delivery volumes. We've successfully processed over 100 orders in under 2 hours for clients. Our AI-powered platform scales to meet your business needs, whether you're doing 10 deliveries a day or 1,000+.

What kind of analytics does Getcho provide?

We provide comprehensive analytics including cart conversion data, customer sentiment analysis, and detailed delivery metrics. These insights help you optimize your delivery operations and improve customer satisfaction.

Does Getcho offer white-label delivery tracking?

Yes, you can custom-brand all tracking experiences to match your business. Your customers get a consistent, branded experience regardless of which fleet delivers their order. Branding is optional and fully configurable. Branded tracking is included on every plan.

Can I manage multiple locations with Getcho?

Yes, Getcho supports multi-location businesses by centralizing delivery management, enabling seamless coordination between stores, warehouses, and customers.

Show all 20 questions
Can I customize delivery zones and hours?

Yes, you can configure custom delivery zones by zip code or radius from your store locations. You can also set specific delivery hours and days to match your business operations.

Does Getcho support bulk order uploads?

Yes, we allow bulk order imports to streamline large-scale delivery scheduling and processing.

What areas does Getcho service?

Getcho dispatches in all 50 US states. Same-day local delivery runs wherever our courier partners operate, and parcel and freight go anywhere in the US. In Canada, Getcho dispatches local delivery. Which options you can offer depends on where your locations are.

What can my business send with Getcho?

Businesses use Getcho to deliver items like retail orders, returns, rental equipment, and more. We support everything from sedans for a few items to box trucks with lift gates and freight—our AI finds the best fleet for each delivery. Contact us if you have special delivery requirements.

Can I track my delivery?

Yes. All deliveries include real-time tracking, audit logs and proof-of-delivery photos. A custom branded tracking link is included on every plan, and premium plans also let multiple recipients receive updates and notifications on orders.

What types of notifications do my customers receive?

Customers receive real-time updates via SMS or email, including order confirmations, delivery tracking, and proof-of-delivery notifications.

What happens if a delivery goes wrong?

We use AI-powered follow-ups to resolve issues quickly, reducing claims and improving customer satisfaction. In cases where issues cannot be resolved immediately, insurance coverage options are available to protect your shipments.

Can Getcho handle returns?

Yes, Getcho supports local returns, including same-day return pickups. We also offer a Shopify integration that streamlines the return process for both regular purchases and rental items.

Does Getcho support round trips?

Yes. Getcho supports same-day round trips, where a single driver completes the delivery and returns to your store on the same run — bringing back signed paperwork, reusable totes and containers, or equipment. A driver can also make a stop and come back to where they started, all in one dispatched job.

Can Getcho handle recurring deliveries?

Yes, we support recurring and subscription-based deliveries. We save customer profiles and delivery preferences, so the experience is consistent—customers don't have to repeat their instructions with each delivery.

Can I schedule a delivery in advance?

Yes, deliveries can be scheduled up to 7 days in advance, ensuring flexibility and convenience.

How quickly can Getcho deliver a package?

Deliveries are typically dispatched within minutes. Multi-signal dispatch sends your order to multiple fleets simultaneously — the first available driver wins the job. Most orders are completed within hours. We also support scheduled, next-day, and recurring deliveries.

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